wavuti.com Updates


Napenda kuwataarifu kuwa blogu hii inapumzishwa rasmi na tovuti mpya imezaliwa kwa jina www.wavuti.com

This is to inform you that this blog has been retired. A new website to take her place is up and running at www.wavuti.com

Monday, June 15, 2009

TweetThis! Information Specialist, Client Technologies, Dar Es Salaam

Job # 090976
Job Title - NFORMATION SPEC, Client Technologies (TZ)
Job Family - Information Technology
Location - Dar Es Salaam, Tanzania
Appointment - Local Hire

Closing Date 23-Jun-2009
Language Requirements English [Essential]
Appointment Type Term (Duration: 2 yrs)

Background / General description
The World Bank is seeking to hire one IT Assistant. The appointment to the position will be for two (2) years, with the possibility of extension. The position is assigned to an IT support unit providing IT services to the Africa Region of the World Bank. This is a local position based in the Tanzania Country Office and has matrix management reporting for supervision to a Sr. Information Officer in Washington and a Resource Management Officer in the office. In general, the position will provide helpdesk type IT client support and training to staff at all levels within the office. Other services provided include computer inventory management, administration, and hardware repairs. The position requires frequent interaction with staff and desk-side coaching, has a minimal network administrator role, and relies heavily on frequent consultations with sector unit team leaders and management. Successful candidates will demonstrate excellent communication skills on a virtual team, have a proven record of outstanding teamwork, knowledge sharing and organizational skills. Past performance will be considered during reference checks. If strong candidates are not identified, the World Bank reserves the right to hire the selected candidate as an Extended Term Temporary (ETT). Travel is not anticipated.
Duties and Accountabilities:
• Provides support for basic client products, peripherals, network and physical moves.
• Performs a variety of general administrative tasks for the technical program, routine, non- complex systems and network administration, and training. Provides IT support and training on hardware and software use in response to client requests.
• Responds to Tier I support requests via multiple sources such as IT Helpdesk (Remedy), phone and email. Enters service data into the IT helpdesk tracking system. Interacts with clients in a courteous and professional manner.
• Configures and installs PCs, peripheral equipment, and other personal computing devices.
• Coordinates plans and schedules the installation and deployment of new images, software/hardware upgrades and fixes.
• Troubleshoots and diagnoses problems by evaluating multiple options using checklists and guidelines. Seeks technical assistance or escalates problem, when necessary. Implements predetermined software or hardware changes to rectify any issues.
• Communicates updates on issues in a timely manner to ensure client satisfaction and productivity. May provide on-the-spot training to clients.
• In consultation with AFRIT team leaders and ISG network engineers, monitors status and performance of operating systems, applications, e-mail servers and LANs/WANs using testing tools. Escalates when appropriate.
• Manages user access to LANs, WANs, servers, files and databases. Administers Active Directory related functions such the set up of new profiles, creates and updates access permissions and system policies and maintains user accounts.
• In coordination with ISG network team, provides support for network connectivity or related network issues for the user community to include LAN/WAN, PABX, telephone, satellite, video conferencing.
• Monitors local leased circuits and the point to point international leased circuit/ISP link with DC. Troubleshoots and diagnoses common network problems, coordinating the resolution with the circuit provider and Bank NOC.

Selection Criteria
Minimum Education: BA/BS (In computer science or information systems, or professional skills training in systems management). Minimum Years of Relevant Experience: 3 years

Essential Competencies:
• Fluent in English
• Demonstrated emphasis on responsiveness to requests and complaints, with willingness to continually learn and improve based on feedback.
• Demonstrated experience and the ability to install, configure and troubleshoot Windows Vista and Microsoft Office 2007 required. Experience with Lotus Notes preferred.
• Strong knowledge of PC hardware, including desktops and laptops; ability to install, configure and troubleshoot such PCs with ease.
• Demonstrated ability to express thoughts and ideas effectively in oral and written communications.
• Strong ability to analyze information and draw accurate conclusions.
• Demonstrated ability to be productive and organized during periods of work stress.
• Excellent ability to work cooperatively and collaboratively in a virtual team environment.
• Proficient knowledge and understanding of effective practices for dealing with clients in a variety of situations.
• Demonstrated ability to apply careful judgment and to know when to escalate issues for further assistance.

More info and application procedure at: http://extjobs.worldbank.org/ JobNo=090976
or  http://preview.alturl.com/g4fz

0 feedback :

Recent Comments . Kauli za Wasomaji


More Opportunities ads